Order Cancellation Policy
At Storiva, we understand that plans can change. We aim to make order cancellations as straightforward as possible while ensuring orders can be processed and shipped efficiently.
Cancellation Requests
If you need to cancel an order, please contact us as soon as possible after placing your order.
Cancellation requests should include:
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Order number
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Customer name
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Email address used for the order
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Reason for cancellation, if applicable
We will review the order status and let you know whether the cancellation can be completed.
Before Order Processing
If your order has not yet entered processing, we will generally make reasonable efforts to cancel it upon request.
If the cancellation is approved before the order has been processed or shipped, any eligible refund will generally be issued to the original payment method.
After Order Processing or Shipment
Once an order has entered processing, been prepared for shipment, or has already shipped, cancellation may no longer be possible.
If we are unable to cancel the order at this stage, you may receive the order and request a return in accordance with our Return & Refund Policy.
For large furniture and other oversized products, return arrangements may require additional coordination. Customers may be responsible for applicable return shipping costs when the return is due to a change of mind or other reasons not caused by Storiva.
Orders Already Shipped
Orders that have already been shipped generally cannot be canceled through a standard cancellation request.
If you no longer want an item after shipment, please contact us regarding available return options. Please do not refuse delivery unless instructed by Storiva, as refused or undeliverable shipments may result in additional shipping or handling costs.
Cancellation Due to Product or Order Issues
Storiva may cancel or limit an order when necessary, including in situations involving:
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Product availability issues
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Pricing or listing errors
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Incorrect or incomplete order information
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Payment authorization problems
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Suspected fraudulent or unauthorized transactions
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Shipping restrictions
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Technical or system errors
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Other circumstances that prevent us from fulfilling the order
If Storiva cancels an order after payment has been processed, any eligible refund will generally be issued to the original payment method.
Refunds for Canceled Orders
When a cancellation is approved, refunds are generally returned to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider. Storiva does not control the processing time of third-party financial institutions.
Furniture and Large Items
Because furniture orders may require special handling, packaging, warehouse preparation, or carrier arrangements, cancellation opportunities may become limited once processing has started.
For large or oversized furniture, please contact us as soon as possible if you need to make a cancellation request.
Contact Us
For order cancellation requests or questions, please contact us:
Email: info@storiva.us
Phone: +1 (606) 473-9065
Address: 503 Culp Crk, Argillite, KY 41121-9056, United States
We recommend contacting us as soon as possible after placing an order if you need to request a cancellation.