Shipping policy
Shipping Policy
Last Updated: September 23, 2026
At Storiva, we want your furniture to arrive safely and within a reasonable timeframe. This Shipping Policy explains how we process, ship, and deliver orders placed through Storiva.us.
Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding major U.S. holidays.
Processing includes order verification, product preparation, packaging, and shipment arrangement. Large furniture items may require additional preparation or handling before they are shipped.
Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
Shipping Time
Standard delivery generally takes approximately 5–10 business days after the order has been processed.
Actual delivery times may vary depending on the destination, product size, carrier schedules, weather conditions, holidays, and other circumstances outside our control.
The estimated delivery timeframe is not a guaranteed delivery date.
Furniture & Large Item Delivery
Furniture, sofas, beds, mattresses, tables, chairs, and other large or heavy products may require special packaging and handling.
Large items may be shipped in multiple packages or delivered separately. If your order contains multiple products, they may arrive at different times depending on availability and carrier arrangements.
Please make sure the delivery address can safely receive and accommodate large packages before placing your order.
Shipping Charges
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the product, order size, destination, and shipping method.
If a product or promotion qualifies for free shipping, the applicable terms will be displayed on the product page or during checkout.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, building, or other relevant delivery information.
Storiva is not responsible for delays, additional shipping costs, or failed deliveries caused by incorrect or incomplete address information provided at checkout.
If you need to change your shipping address, please contact us as soon as possible. Address changes cannot always be made after an order has entered processing or been shipped.
Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Please note that tracking information may take some time to become active after the carrier receives the package. For large furniture shipments, tracking updates may also vary depending on the carrier and delivery method.
Delayed Shipments
Delivery estimates are provided for reference and may be affected by carrier delays, severe weather, holidays, transportation issues, or other circumstances beyond our reasonable control.
If your order appears to be delayed, please contact us with your order number. We will review the shipment information and assist you in communicating with the carrier when appropriate.
Damaged Packages
Please inspect your packages when they arrive. If the outer packaging appears damaged, take clear photos of the package before opening it when possible.
After opening the package, check the furniture and all included parts, hardware, cushions, and accessories.
If your product arrives damaged, defective, or with missing parts, please contact us as soon as possible and provide your order number, a description of the issue, and clear photos of the product and packaging. This information may be needed to help us review the issue and determine an appropriate solution.
Multiple Packages
Some furniture products may be packaged and shipped in multiple boxes. Packages from the same order may not arrive on the same day.
If your order is missing a package, please check your tracking information first. If the remaining package does not arrive within the expected timeframe, contact us for assistance.
Undeliverable or Refused Packages
If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue caused by the customer, additional shipping costs may apply before the order can be reshipped.
If the order cannot be reshipped, any refund will be handled according to our Return & Refund Policy.
Shipping Restrictions
Shipping availability may vary by product and destination. Certain oversized furniture products may have delivery restrictions or may not be available for every location.
Available shipping options for your address will be shown during checkout.
Contact Us
If you have questions about shipping, delivery, or your order, please contact Storiva:
Storiva
Website: Storiva.us
Email: info@storiva.us
Phone: +1 (606) 473-9065
Address: 503 Culp Crk, Argillite, KY, 41121-9056, United States