Refund policy
Return & Refund Policy
Last Updated: September 23, 2026
At Storiva, we want you to be satisfied with your purchase. This Return & Refund Policy explains when furniture and other products purchased through Storiva.us may be returned or refunded.
Return Period
You may request a return within 30 days of receiving your order.
To start a return, please contact us within 30 days of delivery and provide your order number, the product you would like to return, and the reason for the return.
Items returned after the applicable return period may not be accepted.
Eligible Products
This policy applies to furniture and home furnishing products sold through Storiva.us, including:
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Sofas and couches
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Sectional sofas
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Lounge chairs and accent chairs
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Beds and bed frames
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Bedroom furniture
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Living room furniture
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Tables and chairs
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Mattresses and box springs
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Other eligible home furnishings
Some products may have specific return requirements based on their size, condition, packaging, or product type. Any product-specific return conditions will be communicated before the return is authorized.
Return Conditions
To be eligible for a return, products should generally be:
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In their original condition
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Unused or only reasonably inspected
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Free from stains, excessive wear, damage, or alterations
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Returned with included accessories, hardware, cushions, and other components when applicable
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Returned with the original packaging when reasonably available
Furniture that has been assembled, modified, damaged, heavily used, or otherwise altered may not qualify for a return.
For furniture products, customers should carefully inspect the item before assembly whenever possible.
Furniture Returns
Because furniture can be large or heavy, return arrangements may differ from standard products.
Before returning a large item, please contact Storiva for return instructions. Do not ship furniture to the address listed on this page unless Storiva has specifically instructed you to do so.
Depending on the reason for the return and the condition of the product, a specific return method, carrier, or return location may be provided.
Return Shipping Costs
For returns due to a change of mind, ordering the wrong product, incorrect size selection, or other reasons not caused by Storiva, the customer may be responsible for the return shipping costs.
For products that arrive damaged, defective, or incorrect due to an error on our part, Storiva will review the situation and, where appropriate, provide a replacement, refund, or other suitable resolution.
Any applicable return shipping costs or fees will be explained before the return is completed.
Damaged or Defective Products
Please inspect your order as soon as possible after delivery.
If your product arrives damaged, defective, or with missing parts, contact us promptly with:
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Your order number
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Product name
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Description of the issue
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Clear photos of the product
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Photos of the packaging when applicable
Please keep the original packaging until the issue has been reviewed, as it may be needed for a replacement, return, or carrier claim.
Depending on the circumstances, Storiva may offer a replacement part, replacement product, repair, refund, or another appropriate solution.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if part of your order is missing, please contact us as soon as possible.
We will review the order and shipping information and work with you to resolve the issue.
How to Request a Return
To request a return:
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Contact Storiva within 30 days of receiving your order.
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Provide your order number and the product you wish to return.
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Explain the reason for the return.
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Provide photos if requested.
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Wait for return instructions before shipping the product.
Unauthorized returns may not be accepted.
Refunds
Once an approved return is received and inspected, we will determine whether it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution. After Storiva processes the refund, additional processing time may be required before the funds appear in your account.
Original shipping charges may not be refundable unless the return is due to an error, damage, defect, or other issue attributable to Storiva.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel an order before it enters processing or shipment. Once an order has been processed, shipped, or prepared for delivery, cancellation may no longer be possible and the applicable return policy may apply.
Non-Returnable Situations
A return may not be accepted when:
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The return request is made after the applicable return period.
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The product has been significantly used, damaged, stained, or modified.
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The product has been assembled or altered in a way that affects its condition or resaleability.
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Required components or accessories are missing.
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The product was damaged after delivery due to improper use, handling, assembly, or storage.
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The customer refuses delivery or provides an incorrect shipping address, except where otherwise required by applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.
Refund Delays
If you have been notified that a refund has been processed but have not received it, first check with your bank or payment provider.
If the refund still does not appear after the applicable processing period, please contact Storiva so we can assist you.
Contact Us
For questions about returns, refunds, damaged products, or order cancellations, please contact us:
Storiva
Website: Storiva.us
Email: info@storiva.us
Phone: +1 (606) 473-9065
Address: 503 Culp Crk, Argillite, KY, 41121-9056, United States
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.